Welcome to the all-in-one easy to use intelligent & automated maritime claims management platform
A fully configured cloud based platform which automatically connects the policy holders to claims handlers, insurers, shipping lines and legal service quickly. The end-to-end digital journey is paperless and significantly reduces time and cost. Machine learning is used to provide insight into claims trends, outstanding claims and fraud detection.
The platform makes it easy for claims handlers to manage multiple claims on a single dashboard and allows for effective customer behaviour monitoring.
Advantages of using automated insurance claims management solutions includes:
Faster claims settlement
The intelligent ML algorithm allows claims content to be accurately and swiftly processed. Seamless extraction of information from all the relevant documents allows claim handlers to assess claims and approve a claims settlement faster than before.
Greater accuracy and reliability
Automating and digitalising the process of collecting claims information, relevant supporting documents, images and data while instantaneously matching it to the policy coverage database, ensuring accuracy and reliability in the validation process.
Better decision making
Real-time information and communication between claims handlers, insurers, shipping lines and legal service permits faster response to complex and complicated claims thereby greatly improving decision making.
An automated cloud-based platform which will achieve a competitive edge thanks to greater efficiency and a first-class seamless customer journey
Back Office Automation
The automated end-to-end digital claims journey improves the efficiency of back office activities by automating and simplifying mundane, repetitive, expensive and time-consuming manual tasks.
Digital Interaction & Chatbots
Machine Learning technology will be used to accurately simulate conversations with policy holders and toautomatically answer questions in natural language through messaging applications, websites and mobile apps chatbots.
Easy systems configuration ensures the smooth and seamless customer onboarding process. The platform automatically extracts data from forms, other relevant documents, images and data, transferring them automatically to the customer management database.
Real-time information and communication between claims handlers, insurers, shipping lines and legal service will be supported by push notifications. This ensures that errors, missing information or documents will be immediately red flagged thus the relevant parties will be immediately informed improving both processing speed and the efficiency of claims process.